Croatia Airlines provides special services to passengers with reduced mobility, i.e. a passenger whose physical, medical or mental condition requires individual attention and/or assistance which is normally not given to other passengers, are only transported, if the passenger or his attendant is able to take care of all physical needs during the flight.
If you need assistance during your travel it is important to make a request for special service well in advance, preferably 72 hours in advance, and not later than 24 hours before departure, since the number of passengers requiring special service is limited for safety reasons.
When booking by telephone or in our ticketing offices, please notify our agent of your requirements. When booking on Croatia Airlines website you can request the required service on email@example.com
. In case you did not require this service at booking you can always notify our Conatact Center at firstname.lastname@example.org
or +385 1 66 76 555.
Passengers with reduced mobility
If you need us to provide a wheelchair for your travel, please let us know the extent to which your mobility is reduced. This service is usualy provided for elderly passengers, passengers with simple fracture (hand, foot) or injured legs(not in plaster), or with one leg in plaster, who are able to rich the aircrafts exit in case of emergency, passengers with “minor” physical problem, and is free of charge. In case you have your own wheelchair, you will have to checkit in and local airport wheelchair service will be provided to you.
If you are travelling with your own wheelchair, please notify us of its size and weight and any special features (e.g. folding/non-folding, sport/electric wheelchair – gel or dry battery, caddy or permobil). In case the wheelchair is battery-powered mind that the battery is disconnected, the terminals are insulated and the battery is securely attached to the wheelchair. Croatia Airlines does not accept transportation of wheelchairs powered by wet battery.
You will need to be accompanied, if you are unable to follow the safety instructions of our cabin crew independently, or to assist in your own evacuation or if you need assistance in feeding or using the toilet.
The transport of up to two pieces of mobility equipment (wheelchair, crutches, other mobility aids) per person with reduced mobility is free of charge.
Passengers with impaired hearing or vision
An assistance service for hearing impaired and blind or partially sighted passengers is provided free of charge. Please notify us of your disability and whether you are accompanied by a guide dog at time of booking so we can pass on the relevant information to ground staff and our cabin crew on board the aircraft. You do not require a doctor's certificate.
Passengers that need medical clearance
Medical clearance is mandatory for passengers
- suffering from acute medical conditions, (e.g. recent heart infarct, stroke)
- with serious fractures and with arms and/or legs in casts or splints
- with recent surgery
- in the first few weeks after a serious disease has appeared
- being transported on board in a lying position (strecher passengers)
- who require additional oxygen or other medical devices on board
- travelling in order to undergo medical treatment
- expectant mothers after 36th week of pregnancy
The medical information form is the basis for your flight clearance, it is to be completed by the doctor responsible for your treatment.
The form shall be delivered (or faxed) to „Poliklinika prometne medicine“ in Zagreb, Park prijateljstva 1, tel. +385 1 3832 353, fax. +385 1 3832 040 for the approval and verification of INCAD forms for Croatia Airlines flights. Filled in and verified, the form must be submitted when purchasing the ticket and one copy shall be attached to the passenger ticket because it must be submitted again during check in.
All passengers needing medical clearance must be accompanied. Exceptions may be granted by the department giving the medical clearance. Escorts can be private or medical, depending on the type required in the clearance. Private escorts have to be at least 18 years old, acquainted with the escorted passenger’s health condition, physically able to assist the passenger in case of emergency landing or and emergency evacuation, able to accompany the escorted passenger to and from the toilet and to help him use it and able to assist the escorted passenger at any situation all by himself. Medical escorts are person who have undergone adequate medical training, depending of type of passengers needing assistance during the flight.
Holders of a valid FREMEC
“FREMEC” is a frequent traveler’s medical card. The holder of a valid FRAMEC is a non-MEDA case and needs no medical clearance or escort for travel. It is used for passenger with permanent or chronic reduced mobility. This medical card can be issued by some carriers. Croatia Airlines does not issue a FREMEC, but a FREMEC card is acceptable on Croatia Airlines flights.
Oxigen on board
A passenger who requires additional oxygen for breathing during the flight has to travel with an escort who has been trained to handle the oxygen bottle. Medical clearance is mandatory.
Passenger will have to sign Declaration of Indemnity, and “Statement on the Transport of Patient Needing Medical Oxygenation During the Flight” has to be signed by the escort. Each carrier provides his own bottles for the own flight.
Portable Oxigen Concentrator
Croatia Airlines allows use of portable oxigen concentrators on board only if powered by dry battery and not pressurized. Medical clearance is not required for passengers using such device.
A guide dog that accompanies deaf, blind or passenger with paraplegia, is accepted free of charge. It's weight and size is not restricted. The dog has to be properly harnessed, but not muzzled or caged. It does not occupy a seat, and it is not allowed to move around the cabin.