Unused and lost tickets

In case you decide not to travel, you can contact any Croatia Airlines sales office or your travel agent for reimbursement. In accordance with the tariff, you can be reimbursed for your unused ticket on the spot. In case you are not in a position to contact a Croatia Airlines sales office in person, you can send a written claim for reimbursement of the unused air ticket to: Croatia Airlines, Customer Relations Department, Bani 75b, Buzin, 10 010 ZAGREB. You will be duly informed on the final outcome by post, e-mail or telephone.

Lost ticket

International ticket

If there is still enough time before the flight, a new ticket will be issued to the passenger. The passenger needs to fill in the Indemnity form which can be found at the bottom of this page and will be charged the lost ticket fee in the amount of EUR 100, in local currency value.

In case there is not enough time left before the flight, a passenger needs to purchase a new ticket. After the flight, the passenger will be reimbursed for the amount of the newly purchased ticket and charged for the lost ticket fee.

 Please enclose the following to your claim:

• a copy of the agent’s coupon or the number of the lost ticket
• indemnity form 
• the original passenger’s receipt or the number of the newly purchased ticket

Reimbursement claim for the newly purchased ticket must be filed no later than 30 days from the expiry date of the ticket.
In case a passenger decides not to travel, he/she will be reimbursed for the ticket price reduced by lost ticket fee and refund penalty, in accordance with the applicable tariff. Please enclose a copy of the agent’s coupon of the lost ticket with your claim and Indemnity form that you can find at the bottom of this page.

Domestic ticket

It is necessary to report the lost ticket 14 days prior to the date of travel.
A passenger needs to purchase a new ticket in order to travel. On expiration of the lost ticket, he/she will be reimbursed in the amount reduced by the lost ticket fee in the amount of: 

• 50,00 HRK for tickets bought and reported to be lost in Croatia 
• 30,00 EUR for tickets bought and reported lost abroad

Please enclose:

• the copy of the agent’s coupon or the number of the lost ticket
• the original of the passenger’s receipt or the number of the newly purchased ticket
• Indemnity form

In case a passenger decides not to travel, the lost ticket reimbursement amount will be reduced by the lost ticket fee and refund penalty, in accordance with the applicable tariff.