baggage

Baggage

Apart from the hand and checked-in baggage, the passenger is allowed to carry the following personal items into the cabin: an overcoat, an umbrella or a walking cane, a small camera, a pair of binoculars, a purse, a briefcase/laptop computer, a pocket book or a reasonable amount of newspaper for the flight, a baby’s carry cot and infant food to be consumed on board, a fully collapsible wheelchair and/or crutches.

Hand baggage

Maximum hand baggage weight allowed is 8 kg, with the total sum of its dimensions not exceeding 115 cm (55X40X20).

Make sure to pack your medicine, passport and keys in your hand baggage. Please find additional information on the items forbidden in hand baggage printed on the ticket cover or at Hightened Security Measures, since Croatia Airlines does not accept any liability for them being damaged or taken away by security officers.

Checked baggage

Adult passengers and children between two and twelve years of age occupying a separate seat have a free baggage allowance of:

- 30 kg on international flights in Business Class
- 20 kg on international flights in Economy Class
- 20 kg on domestic flights in Business Class
- 15 kg on domestic flights in Economy Class

Any larger number, weight or size of baggage must be declared on making a reservation.

Excess baggage will be additionally charged as follows: HRK 8 + VAT per kilo on domestic flights and € 8 per kilo on international flights. If a domestic flight is one segment of international travel, the rule for international flights will be applied.

If the weight of checked-in baggage exceeds 32 kilos, it must be transported as cargo shipment.
cargo reservations

A child up to two years of age, paying 10% of an adult ticket price, is allowed to check-in 10 kilos of baggage.

Please find additional information on items which are not allowed in checked-in baggage on the ticket cover or at Hightened Security Measures , considering that a carrier is not liable in case of any irregularities in their transportation. Information on excess baggage charge can be obtained at any Croatia Airlines sales office or at our General Sales Agents.

Baggage of unstandardized dimensions and weight, sports equipment, musical instruments and other baggage:
On making your flight reservation don’t forget to specify the type of sports equipment, musical instrument or other unstandardized baggage you will be taking with you. Transportation of such baggage is charged according to special tariffs. Should it exceed the allowed limit of 75 kilos of weight, it has to be transported as cargo shipment.

So as to make sure your priceless musical instrument will not suffer any damage during the flight, we advise you to purchase an additional ticket for it so you can place it on a seat next to you.

Checked baggage irregularities

Although we will do everything in our power to transport your baggage on time and without any irregularities, they, unfortunately, can occur. Please find information on carrier’s liability regarding checked-in and hand baggage in General conditions of carriage, and on the ticket cover.

If you travel frequently and/or carry valuable or fragile items, you may take out an insurance policy with an insurance company, considering that carrier’s liability is limited.

Baggage delay

Croatia Airlines authorised personnel will search for your delayed baggage and organise its delivery free of charge as soon as it is found.

Your baggage details have been entered into our worldwide computerized baggage tracing system (World Tracer on the upper right side of this page). We will advise you once your baggage has been received and arrange a convenient time for delivery. To display information about your delayed bag in the World Ttracer, please click on the link, enter your ten character file reference in the first box below, your last name in the second box and click the Submit button.

In case you have not received your baggage within five days of you arrival, please fill out the Inventory List form on the right side of this page for further tracing. In case your baggage has been delayed for more than five days which made it necessary for you to purchase certain necessary items of clothes and toiletries, please send your claim for reimbursement enclosing the copies of the receipts to our Customer Relations Department:

Croatia Airlines
Customer Relations Department
Savska 41
10 000 Zagreb
fax: 01 6160 152

Your claim will be processed shortly, and you will be informed about the final settlement by post or e-mail.

Lost baggage

If your baggage is not found after 45 days of tracing, it will be considered lost. Your claim for reimbursement will automatically be forwarded to the Customer Relations Department for further processing and you will be informed about the final settlement by post or e-mail.

Damaged baggage

In our experience, it often happens that most of the damages can be repaired. Therefore we advice you to keep the receipt and enclose it with your claim.

Pilfered baggage

You can send your claim to our Customer Relations Department as soon as you fill in the claim form.

Hand baggage irregularities

Croatia Airlines is liable for the damage of passengers’ hand baggage only if the damage resulted by its fault. Even though the Lost and Found Service employees will do everything to trace and deliver a lost personal item from a passenger’s hand baggage Croatia Airlines does not accept any liability for its loss.

In case you have forgotten an item from your hand baggage on board one of our aircraft, report it to the Lost and Found office at the airport of your arrival. If found by our cabin crew, it will be delivered to the Lost and Found office whose employees will contact you as soon as possible.