Quality Policy

CROATIA AIRLINES is determined in its endeavour to become the leading airline company regarding flight safety and service quality.

The product of CROATIA AIRLINES is air transportation of passengers, cargo, and mail. Our success and profit directly depend on the trust and satisfaction of our customers. It is our policy to understand their needs and exceed their expectations.

There is no compromise with safety – the first class training of cockpit and cabin crew members and ground personnel, strict adherence to regulations and standards, and continual investment in technology must ensure that the safety criteria are of the foremost importance in every segment of our business.

Highly motivated and satisfied employees are key factor in achieving quality goals. Therefore CROATIA AIRLINES will make all efforts to constantly improve its human performance through monitoring and management of each employee's professional development.

We are strongly committed to environmental protection and sustainable development. By use of modern technology and optimisation of our operations we strive to reduce the negative impacts of air transport on the environment and society community.

Management of CROATIA AIRLINES is committed to continuously verify what has been achieved regarding flight safety and service quality and all responsible managers will encourage and support every initiative that leads to increased efficiency of our systems and processes.

Continual improvement of flight safety and service quality is an obligation of every CROATIA AIRLINES employee.


 

Zagreb, 22 December 2008