Voucher request

*Please bear in mind that because of a high volume of inquiries it will take up to 2 weeks to receive your voucher via e-mail.

Conditions

• Voucher can be requested by passengers with tickets bought up to 01 June for flights up to 25th October 2020.
  
• Purchased extra services (first bag, seat reservations) will be included in the voucher value only if your flight is cancelled or you have purchased a FlyFlex/FlyBizz fare family.
• Purchased extra services (first bag, seat reservations) will not be included in the voucher value if your flight is not cancelled or you have purchased a FlyEasy/FlyOpti fare family.
• Voucher is valid for one year from the date of issue and needs to be used for booking in that period. You can travel later and your ticket is valid for one year from the date of issue.
• To use your voucher, please contact our Contact Center or any sales office.
• Vouchers cannot be used for ticket purchase on our website.
• If the new booking is of higher value than the voucher, you will be required to pay the difference at the time of booking.
• Please do save your voucher code so you may redeem it on your next ticket purchase.
• It is non-refundable.
• Voucher can be transferred to another passenger. Name change is charged 40 EUR (international flights)/100 HRK (domestic flights).

Passengers whose flights are scheduled within the next 72 hours are given priority. We thank you for your patience.