On all Croatia Airlines flights, a passenger has the right to bring to the passenger cabin one piece of hand baggage and an additional small piece of personal baggage (e.g. one women’s handbag or one laptop bag or one briefcase).

	Number of bags	Size
Economy Class	1 - max 8 kg	max 118 cm (55x40x23 cm)
Business Class	2* - max 8 kg	max 118 cm (55x40x23 cm) or 57x54x15 cm (foldable garment bag)

* In exceptional cases, depending on the type of aircraft, the hand baggage allowance for Business Class passengers may also be limited to 1 item.

All information on transporting animals in the aircraft cabin or baggage compartment is available here.

Trained dogs (guide, assistance, and search dogs):

• are transported free of charge;
• can travel in the passenger cabin, but must be kept on a leash;
• the passenger travelling with a service animal is obliged to bring a muzzle in case it is needed for safety reasons;
• advance reservations are required.

For additional information, please contact the Croatia Airlines sales offices or Contact Centre.

All information on animal transport is available here.

You can book a seat (free of charge or for a fee) while buying a ticket or later - on the Croatia Airlines website, through our Contact Centre, at a Croatia Airlines sales office or through your travel agent.

You can book a seat free of charge during the check-in process, but your choice depends on the current occupancy of the aircraft cabin.

It is possible to book a seat in the emergency exit line, but passengers who choose this seat must meet certain conditions. They need to understand and speak English and/or Croatian and be able and willing to open the door should the need arise. If the flight is operated by another carrier on behalf of Croatia Airlines, the passenger must speak/understand English.

Exit row seats are not available for:

• Children under the age of 15
• Passengers traveling with children under the age of 15
• Expectant mothers
• Passengers with reduced mobility or mental disabilities
• Passengers with reduced mobility due to body dimensions, illness or age.
• Passengers using an extension belt

By purchasing an exit row seat, passengers confirm that they confirm with all stated requirements and comply with the rules outlined. Ifa passenger does not appear to be meeting these requirements or appears unwilling to meet his/her obligations at the time of travel, Croatia Airlines staff reserves the right to reseat the passenger, and no refund would be allowed. Furthermore, Croatia Airlines reserves the right to reseat a passenger due to any other safety or operational reasons.

You need to access the existing booking on our website (under My bookings) or contact one of our sales offices or our Contact Centre.

Seat booking is charged up to 48 hours before the flight, it is free of charge for the FlyBizz fare class as well as for HON and SEN members of the Miles & More Club. During the check-in process, you can select a seat free of charge.

This service is available during the ticket purchase process on our website, through the Contact Centre and at our sales offices.

If you haven’t booked a checked baggage transport service at the time of purchasing the ticket, you can do so later via our website (under My Flights), Contact Centre or sales offices.

This service can be requested immediately prior to the flight at the airport of departure, whereas the flight ticket and baggage transport can be booked on our website no later than 2 hours before the scheduled departure time.

The following may be brought on board the plane:

• liquids purchased in duty free shops or in an aircraft, provided that they are stored in transparent plastic bags sealed at the time of purchase (STEB) and remain unopened until the arrival to the final destination
• liquids packaged in individual containers of up to 100 ml or 100 g in a transparent plastic bag with a closure of up to 1 litre
• liquids used during flight for medical purposes or for special nutritional needs (e.g. baby food).

Other liquids can be transported in checked baggage.

The maximum permitted weight of checked baggage depends on the fare class. In the FlyOpti and FlyFlexi fare classes, the maximum weight of checked baggage is 23 kg, whereas in the FlyBizz fare class the maximum weight of checked baggage can be up to 32 kg for the members of special reward programs. Detailed information about checked baggage is available here.

Large pieces of hand baggage should be stored in the baggage space above your seat.

Place small bags with the ‘cabin baggage’ tag under the seat in front of you, unless it’s in the emergency exit row.

For your safety, each aircraft has a limited number of hand baggage pieces allowed in the cabin. If the number of hand baggage pieces in the cabin exceeds the limit, your hand baggage will need to be transported in the baggage hold even if it does not exceed the weight and size limits for hand baggage.

You can claim compensation through our Customer Service using the link.

Croatia Airlines passengers are entitled to free baggage transportation on domestic and international flights as follows:

Click herefor more details.

You can check how many pieces of checked baggage are included in your booking confirmation e-mail.

If you are unable to access this information, please contact the point of sale where you purchased your ticket or our Contact Centre (contact@croatiaairlines.hr).

If you purchased your ticket through Croatia Airlines website, please contact flyonline@croatiaairlines.hr.

The first piece of checked baggage (up to 23 kg) is charged as follows:

Flights within Croatia

• EUR 11 + VAT per direction up to 24 hours before the flight
• EUR 16 + VAT per direction within 24 hours before the flight

International flights

• EUR 30 per direction up to 24 hours before the flight
• EUR 40 per direction within 24 hours before the flight

Children up to the age of 4 are entitled to free transport of one folding buggy.

The car seat must be approved for air transport and an additional seat must be booked for it.

This depends on the weight and dimensions of the baggage. You can find more info here.

Liquids include: gels, pastes, lotions, liquid-solid mixtures, toothpastes, hair gels, beverages, syrups, perfumes, substances in pressurized bottles, e.g. shaving foam, deodorants and other similar items.

The list of prohibited hand and checked baggage items is available here.

We kindly ask you to contact our colleagues at the Customer Service using the form.

If your baggage has not arrived, you need to report this to the Lost/Found Baggage Office. When you make a report, your data will be entered into the World Tracer system, where you can track the status of your baggage. You can find the link here.

The passenger must report any damage found on checked baggage immediately at the airport or no later than 7 days from the day of baggage collection.

If we do not find your checked baggage within 45 days, it will be considered lost. Your compensation claim will be automatically forwarded to our Customer Service for resolution. You will be notified in writing of the compensation amount.

If the baggage has not arrived after five days, please fill in the Inventory list form for the purpose of further tracking and send it to the e-mail address of our Central Tracing Department: tracing.hdq@croatiaairlines.hr.

You can send all your requests to our Customer Relations Department and they will be resolved as soon as possible, of which you will be informed by mail or e-mail.

You need to send a compensation claim to our Customer Relations Department and it will be resolved as soon as possible.

If you have left a hand baggage item in the cabin of our aircraft, you need to contact the staff of Lost/Found Baggage Office at the airport of arrival, where you can collect it yourself or authorise someone else to collect it for you.

Croatia Airlines is not responsible for damaged hand baggage or forgotten or lost personal items from the passenger's hand baggage (unless the damage is caused by the carrier).

You can check passenger rights in case of flight cancellation here.

If the flight is cancelled, please contact us for more information and additional assistance.

The passengers need to check and obtain themselves the documents necessary for entering the destination country. Before making a reservation, please check if you need a visa or any other document for entering the country you plan on visiting.

You can travel according to the changed flight schedule or you can change your ticket or request a refund.

You can change your ticket or request a refund.

You can change your flight date according to the conditions of the fare family you opted for when purchasing your ticket. You can find the conditions here.

The departure and arrival airport cannot be changed.

Changing the name on the ticket is allowed in accordance with the name correction and change conditions. Details can be found here.

If the ticket was purchased at a Croatia Airlines point of sale, you need to contact this point of sale or our Contact Centre at +3851 6676 555 or contact@croatiaairlines.hr. The list of sales offices is available here.

If you purchased a ticket from a sales agent, please contact this agent or the Croatia Airlines Contact Centre.

A voucher is a document whose value is equivalent to that of a paid ticket, including the service fee.

In order to use the voucher, please contact your sales agent, our Contact Centre or any Croatia Airlines sales office.

Please contact your sales agent, who will request a refund using the standard procedure.

The voucher can be transferred to another person for a fee of EUR 40 for international flights and EUR 13 for domestic flights.

The voucher can also be used on the flights of other carriers, but in that case at least one flight in the trip must be a Croatia Airlines flight.

Unfortunately, vouchers cannot be used on our website at the moment. To use your voucher, please contact a Croatia Airlines point of sale by phone or e-mail.

If the new flight is more expensive, you will have to top up the difference to the new price available at the time of the change.

In this case, we will issue you with a new voucher covering the price difference under the same conditions as the original one.

You can get a full refund.

You can get a refund for the unused part of the ticket.

Prices of pet transport in the aircraft cabin:

• Domestic flights: 40 EUR
• International flights (within Europe): 50 EUR
• International flights (outside Europe): 70 EUR

Prices of pet transport in a carrier with the maximum dimensions up to 80x55x55cm

• Domestic flights: 50 EUR
• International flights (within Europe): 100 EUR
• International flights (outside Europe): 150 EUR

Prices of pet transport in a carrier with the maximum dimensions up to125x75x85cm

• Domestic flights: 70 EUR
• International flights (within Europe): 200 EUR
• International flights (outside Europe): 300 EUR

Women who are less than 28 weeks pregnant, healthy and haven’t experienced any pregnancy complications can travel without a medical certificate.

Pregnant women with a due date within seven days of the flight and mothers who gave birth less than seven days before the flight cannot fly with Croatia Airlines.

Yes, your refund will also include the value of the additional services paid.

Passengers with severe fractures and arms and/or legs in casts or splints must obtain a doctor’s permission to fly. The form needs to be sent to Profozić Clinic (Trnjanska cesta 59, 10000 Zagreb, tel. +385 1 6310 824, fax +385 1 6310 825, e-mail: medicina.rada@poliklinika-profozic.hr) for certification. The completed and certified form must be presented when purchasing a ticket and checking in. The form is available here.

You can get a refund in accordance with the rules of your ticket’s fare class. You can find the terms and conditions of our fare classes here.

If you have a FlyFlexi ticket, you will also receive a refund for the value of the additional services paid.

If you have a FlyEasy or FlyOpti ticket, you cannot get a refund for additional services.

Croatia Airlines’ medical oxygen service is charged € 60 per flight.

Please contact the point of sale where you purchased the ticket.

For tickets purchased through our website, please contact our colleagues at flyonline@croatiaairlines.hr.

For tickets purchased through the Contact Centre, please call +3851 6676 555 or send an e-mail to contact@croatiaairlines.hr.

For tickets purchased at a sales office, please contact the office directly. The list of sales offices is available here.

The use of a personal oxygen bottle is not permitted on Croatia Airlines flights. Passengers may use an oxygen bottle provided by the carrier, which must be requested during the booking process no later than 72 hours before the flight.

Refunds are made exclusively using the same payment method used to pay the ticket. In case of a card payment, the refund is made to the same card account.

Due to a large number of requests, the refund deadlines have been extended. Requests are processed by the date of receipt and we are constantly working towards reducing waiting times.

A compensation claim can be sent to our Customer Service via the link.

In case of flight cancellation, you can contact our Customer Service via the link.

If you are travelling with your own wheelchair, you need to inform us when booking your flight about their weight, dimensions, and specifications (e.g. folding/non-folding, sports/electric), as well as the type of battery used by electric wheelchairs (dry cell, wet cell or gel battery).

Fluids used during the flight for medical purposes can be brought on board the aircraft.

All information about the transit of passengers with reduced mobility is available here.

Unaccompanied children are children aged 5 to 12 who are travelling alone, entrusted to the carrier’s care. An unaccompanied child must have all the necessary documents (flight ticket, passport, visa, the completed form for a travelling minor containing the child’s data as well as the data of the person who accompanied him/her to the airport and the person who will wait for him/her on arrival).

A parent or another person needs to accompany the child to the airport and contact the Croatia Airlines staff in order to fill in the unaccompanied minor form if they haven’t already done so when purchasing the ticket. After the check-in, the parent will leave the child with the airport staff, who will escort him/her to the plane. The person accompanying the child must remain at the airport until the aircraft takes off. The child will board the plane before the other passengers and will be taken to his/her seat by the cabin crew. The flight crew will make sure that the child is placed comfortably and safely next to an adult and will remain at his/her disposal during the flight. After the flight, the child will leave the aircraft last and the flight crew will then leave him/her with the ground crew of the destination airport. The ground crew will accompany the child and hand him/her over to the person whose data are stated in the unaccompanied minor form. The person collecting the child must first prove their identity and sign the unaccompanied minor form.

Ticket cancellation is not possible online. For all ticket changes, please contact the point of sale where the ticket was purchased or our Contact Centre.

The additional costs of cancelling or changing a flight ticket depend on the fare you chose when purchasing the original ticket. A detailed overview of fare classes is available here.

Please contact our Contact Centre for all booking-related changes.

Information on passenger rights is available here.

Please address your inquiries regarding the transit of unaccompanied children to our Contact Centre (contact@croatiaairlines.hr; 072 500 505, +385 1 66 76 555) or ask for information directly at our sales offices.

It is not possible to buy a flight ticket for an unaccompanied child on our website.

We will inform you of all changes and irregularities concerning your flight in a timely manner using the contact information you provided when purchasing the ticket.

In case of flight delay or cancellation, you need to complete the compensation claim which you can find here.

The flexibility of your flight ticket depends on the fare class you chose when purchasing the ticket. More detailed information on fare classes is available here.

If you bought your ticket through a sales agent, please contact the agent to change your booking.

Notice: Due to a high volume of passengers at the airports we kindly advise to check the recommended arrival time for check- in on the website of the airport of departure.

Passengers are advised to check in with the airport pick-up and drop-off service 120 minutes before the scheduled departure time. Unless otherwise stated, check-in for the carrier's flight is possible up to 60 minutes before the scheduled departure time.

We advise you to check which items are not permitted on the aircraft before the security check. Detailed information is available here.

Before booking, the passenger is obliged to gather information on all necessary travel documents (visas and similar permits) and to obtain such documents. Detailed information is available here.

Flight schedule information is available here. You can check the flight schedule details using the search engine at the link.

Children up to the age of 4 are entitled to free transport of one folding buggy.

Croatia Airlines passengers, including children, are entitled to free baggage transportation in accordance with the price range of their ticket.

Children up to the age of 2 who do not occupy a passenger seat are not allowed to carry hand baggage. Children aged 2 -12 are entitled to carry hand baggage.

You can find more information here.

Dogs and cats may travel in the aircraft cabin (accompanied by a passenger) exclusively in a pet carrier. The total weight of the carrier with the animal may not exceed 8 kg.

One passenger can only carry one carrier with one animal, and the animal must be kept inside the carrier on the floor under the seat in front of the passenger throughout the flight. There are limitations concerning the size of the carrier: the sum of its dimensions may not exceed 115 cm. The carrier must have a waterproof bottom.

Animals (dogs or cats) that cannot be transported in the passenger cabin due to their size are transported in the baggage hold, provided that they meet certain requirements.

The transport of animals must be booked in advance and an extra charge applies. This service cannot be booked or paid on our website, but exclusively at our sales offices.

Web check-in is available no earlier than 36 hours before the flight, so please check how many hours remain until your flight.

Please also make sure that you aren’t trying to check in for a flight for which the online check-in service is not available.

If you are still unable to complete a web check-in, please check in for your flight at the check-in counter of the departure airport.

If you have successfully completed a web check-in process, you will receive your boarding pass in your e-mail inbox or on your mobile device.

The web check-in is available only for scheduled direct flights operated by Croatia Airlines.

You can choose a seat when using the web check-in service, but your choice depends on the current occupancy of the aircraft cabin.

You can check in through our website/mobile app or at the airport of departure.

The web check-in service is available from 36 hours to 1 hour before the scheduled departure time.

In case you haven’t received a boarding pass, please report to our Contact Centre.

A mobile boarding pass is a boarding pass on a mobile device, which you can receive after checking in for a flight.

The web check-in option is only available for scheduled direct flights operated by Croatia Airlines, with a few exceptions.

The web check-in option is not available for the following flights:

• OU 380, Split - Rome
• OU 381, Split - Zagreb
• OU 384, Dubrovnik - Rome
• OU 385, Dubrovnik - Zagreb
• OU 300 Dubrovnik - Athens
• OU 301 Dubrovnik - Zagreb

We kindly ask you to report to the check-in counter at the airport with your boarding pass.

To change the seat, you need to re-enter the web check-in process and select the Change seat option.

Note: this option depends on the check-in service provider at the departure airport and is not available on all flights.

Changing the seat after the check-in is possible, but it depends on the cabin occupancy.

You can print out your mobile boarding pass and use it that way, but you can also present it on your mobile device.

The WiFi service is available once the aircraft reaches 10,000 feet (3,048 meters). Upon descent, the WiFi service will be disabled once the aircraft is below 10,000 feet (3,048 meters).

To connect to the WiFi service, you can use any WiFi enabled device including your laptop, tablet, or smartphone. Please ensure your device’s cellular network is disabled (*Blackberry devices are not supported).

We accept the following credit cards: MasterCard, VISA, American Express, Discover, Diners Club, and JCB. We also accept PayPal, and iPass/Boingo roaming partners.

Purchasing a session as a “guest” user gets you connected faster. However, if you choose to purchase a Wi-Fi session as a “guest” user – you will not be able to switch between devices (i.e. laptop to mobile).

Creating an account will allow you to store your payment information for future purchases on WiFi equipped flights.

With an account, you will be able to log out of your session on one device – and login on a second device.

No. You cannot log onto two separate devices with the same credentials simultaneously. However, if you created an account, you may switch between two or more devices by logging off on your first device before logging onto a second device.

After you purchase a WiFi session, a receipt will be sent to the email address you provided during the purchase process.

Unfortunately, no. Your timed session begins after completing the payment, and is a continuous succession. You can check how much time is remaining on your session by referring to the WiFi usage meter located on the portal.

If you lose connection and still have connectivity time (or data) remaining, you can log in using your existing username and password to continue your session.

In the event that the system requires you to repurchase a new session, this means that your connectivity session was fully utilized and you will need to make a new purchase.

Protecting your safety is of utmost importance to us. Before WiFi is installed on the aircraft, the system is rigorously tested and certified by the Federal Aviation Administration (FAA).

For your safety, please remember to disable your device’s cellular network onboard the aircraft.

If the portal does not appear when you launch your browser, enter a public web address (e.g. www.yahoo.com) to redirect your web browser to resolve this issue.

If the device you are using is company-owned with special VPN or firewall settings, you may need to adjust the settings and try again.

Please try connecting in a few minutes as the WiFi service might be temporarily unavailable. If the problem persists, please contact our customer care team or you can submit a message via the Contact Us page.

It is possible there is an issue with the specific device you brought onboard. If the device is company-owned, you may need to adjust the settings on the device and try again. Otherwise, please refer to the instruction manual that was provided for your specific device.

The eJournal service is free of charge so enjoy the wide selection of free domestic and international newspapers and magazines.

eJournal is available 36 hours before departure and up to 24 hours after your flight.

Download the Croatia Airlines mobile app on your mobile phone from the App Store or Google Play Store. In the Croatia Airlines mobile app, find the eJournal, enter your name and booking code, and select the titles you want to download. Thenk click on the cover of the selected title and confirm the download. Your downloaded eNewspapers will be saved in the app for reading during the flight.

You can access newspapers and magazines on your smartphone or tablet.

The "Time to Think" service allows you to purchase a ticket at the price and conditions of the fare you selected when making the reservation.

A refund is not possible for the paid "Time to Think" service.

The reservation can be held for a period of 1 to 10 days from the time of booking, depending on the travel date.

Before the "Time to Think" expires, visit our website or app and enter your last name and reservation code in 'My Flights' to complete the ticket payment. Once the 'Time to Think' expires and the payment has not been made, the reservation will be automatically canceled.

The price paid for "Time to Think" is charged separately and cannot be deducted from the total price.

Select your desired flights and price on our website or app, enter the passenger details, and at the step before payment, a window with the 'Time to Think' service and its corresponding price will appear.