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Claim/Complaint/Compliment/Suggestion
Claim/Complaint/Compliment/Suggestion
CONTACT CUSTOMER SERVICE
SUBJECT OF YOUR REQUEST*
Claim
Complaint
Compliment
Suggestion
Category *
Subcategory *
At the airport
On board/During flight
Baggage
Flight disruptions
Ticket refunds
Other
Check-in/Boarding
Connections
Ground Staff
Cabin Staff
Comfort
Meal services
Delayed baggage
Damaged baggage
Excess baggage
Lost Baggage (if your bag is delayed more than 45 days)
Delay
Cancellation
Missed Connection
Overbooked flight/Denied boarding
Partial refund (initially please contact your issuing agent/sales office)
Unused ticket (initially please contact your issuing agent/sales office)
Pets
Several incidents
All other types
Baggage reference number *
Please complete in case of baggage irregularities
YOUR JOURNEY
Flight number *
Departure date *
City of departure *
City of arrival *
Ticket number
Travel class
Business
Economy
Frequent flyer number
Carrier
A3
AC
AI
AV
BR
CA
CM
ET
JP
LH
LO
LX
MS
NH
NZ
O6
OS
OU
OZ
SA
SK
SN
SQ
TG
TK
TP
UA
ZH
Frequent flyer programme status
None
Basic
Silver
Gold
PERSONAL DATA
Title
Mr
Ms
Miss
First name *
Last name *
Mobile number
Telephone number
Your e-mail address *
Reenter e-mail address *
YOUR ADDRESS
Street name and number *
Post code *
City *
Country *
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
>
Brazil
British Virgin Islands
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Colombia
Comoros
Congo, The Democratic Republic of The
Cook Islands
Costa Rica
Croatia
Cuba
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands (Malvinas)
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
French Southern Territories
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-bissau
Guyana
Haiti
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Korea, Republic of
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macao
Macedonia, The Former Yugoslav Republic of
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia, Federated States of
Moldova, Republic of
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Palestinian Territory, Occupied
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn
Poland
Portugal
Puerto Rico
Qatar
Reunion
Romania
Russian Federation
Rwanda
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Pierre and Miquelon
Saint Vincent and The Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
Spain
Sri Lanka
Sudan
Suriname
Swaziland
Sweden
Switzerland
Syria
Taiwan, Province of China
Tajikistan
Tanzania, United Republic of
Thailand
Togo
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
United States Minor Outlying Islands
Uruguay
Uzbekistan
Vanuatu
Venezuela
Vietnam
Virgin Islands, British
Virgin Islands, U.S.
Wallis and Futuna
Yemen
Zambia
Zimbabwe
YOUR MESSAGE
Please provide any extra information that might be useful in processing your request. Please do not enter any personal information such as your credit card number.
ADD ATTACHMENT
Please add attachment, max. 4 files.
RECEIPT/ADDITIONAL DOCUMENTATION (e.g. baggage receipt, banking details)
No
Yes
* By accepting this privacy statement, you give your consent that your personal data will be collected, stored, processed and transmitted by Croatia Airlines d.d. in adherence to applicable national and European law in order to contact you for the purpose of solving and processing the claim, query or complaint and that my personal information shall not be used for any other purpose. By accepting this privacy statement, you confirm that you are aware of the right to request access to your personal data at any time and to correct, delete or restrict the processing of your personal data, as well as the right to file complaints about the processing of your personal data. You voluntarily give consent and the withdrawal of consent does not affect the lawfulness of the claim handling which was based on the consent before it was withdrawn.
*For your security and protection, please do not include your credit card details in any document.
Name of your bank *
Name of the account holder *
Country of your bank *
City of your bank *
IBAN or bank account number *
BIC/SWIFT *
round-trip
one-way
Multi-city
adult (25-64)
0
1
2
3
4
5
6
infant(<2)
0
1
2
3
4
5
6
child (2-11)
0
1
2
3
4
5
6
other passengers
I am flexible +/- 3 days
I must travel on these days
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