Information for travel agents

More information can be found here

Infants

Children that are at least 7 days old and up to 2 years of age travel on their own ticket and do not occupy a separate seat, but seat on adult's lap. They travel free of charge on domestic flights and at the 10% of the adult fare on international flights. They have to be accompanied by an adult at least 18 years of age (16 if within same family). Infants have to be pre-notified since their number is limited according to the aircraft type.

It is possible to book a regular passenger seat for infant at the applicable child fare. Baby car seats approved for air travel have to be used.

One adult can travel with maximum 2 infants, one of them being 6 months or older. Second infant occupies a separate seat and is seated in approved car type seat.

• 1A entry for INF with the same last name with associated passenger
  NM1SMITH/JOHN(INF/JAMES/01JAN22)
  SYSTEM RESPONSE:
  1. SMITH/JOHN(INF/JAMES/01JAN22)
  2 OU 410 Q 18SEP 2 ZAGFRA HK1 N1 0720
  0915 DH4
  SEE RTSVC
  3 SSR INFT OU NN1 INF/JAMES/01JAN22/S2


• 1A entry for INF with the different last name from associated pap
  NM1SMITH/JOHN(INFSTEWART/JANE/10JAN22)


• 1A entry for INF without name
  NM1BROWN/ANNE(INF//10JUN17)


• INFANT WITH A SEAT
  Please use CHD entry with applicable child fare pricing
  Enter SR element with free flown: infant with the seat and contact our agent support desk at: agent.support@croatiaairlines.hr

Children

From 2 to 12 years of age children accompanied by an adult travel on their own ticket and the they occupy a regular passenger seat. They travel at child rates, at a maximum of 50% discount on the applicable adult fare. Number of accompanied children is not limited.

• 1A entry for CHD
  NM1SMITH/JANE(CHD/23JAN20)
  SYSTEM RESPONSE:
  1. SMITH/JANE(CHD/23JAN20)
  2 OU 410 Q 18SEP 2 ZAGFRA HK1 N1 0720 0915 DH4
  SEE RTSVC
  3 SSR CHLD LH HK1 23JAN20

PLEASE NOTE: THE DATE OF BIRTH OF CHD/INF MUST ALWAYS BE INCLUDED.

Passengers traveling with young children or many children may be pre-embarked.

Additional information:

Baby stroller

Children up to 4 years of age, are entitled to one collapsible baby stroller free of charge. It can be checked at the gate or at the aircraft depending on the airport – please check the procedure with check-in staff.

Child Car Seats

A child car seat can be transported on an extra seat for a surcharge, at the valid child fare. The car seat must be approved for plane transport, and cannot measure over 40cm / 15.7 inches.

The passenger is responsible for securing their car seat to the passenger seat. If the seat cannot be properly secured, then it must be handed over as checked luggage.

For all additional information please contact our agent support desk at: agent.support@croatiaairlines.hr

Young passengers (12-24 years old)

They travel at youth rates, at a maximum of 85% discount on the applicable adult fare. Number of young passengers is not limited.

1A entry for young passenger:

• NM1JONES/TOM (YTH/23JAN01)

Senior passengers (65+ years old)

They travel at senior rates, at a maximum of 85% discount on the applicable adult fare. Number of senior passengers is not limited.

There are two entries for senior passenger:

• NM1BROWN/JILL (YCD/19DEC46)
• NM1BROWN/JILL (SRC/19DEC46)

PLEASE NOTE: THE DATE OF BIRTH OF YTH/SRC MUST ALWAYS BE INCLUDED.

More information can be found here

Amadeus Airline Ancillary Services (AAAS) are optional services that a passenger can purchase in combination with an airline ticket.

Please note that:

• Amadeus Airline Ancillary Services are priced with the automatic pricing option
• Interline and codeshare flights are excluded from the AAAS.

Croatia Airlines ADM policy in all BSP

Croatia Airlines Booking Policy

Check-in

Web & Mobile check-in:

Web check-in for Croatia Airlines operated flights is available no earlier than 36 hours and no later than 1 hour before flight departure for cities listed in Departure Airport drop down menu with certain exceptions.

More details available at: Check-in

Check-out option can be used:

• during web / mobile registration after seat allocation
• for already web / mob checked-in passengers at web check-in page

Interline Electronic Ticket is in place with the airlines listed below. All IETs are activated in Amadeus, Sabre and Travelport GDS.

Electronic tickets will be issued as a default if flights/s are marked as -E and there is an IET in place with all marketing and operating carriers in the itinerary.

Maximum number of segments is 16 – ARNK segment counts as a coupon. OU allows ETKT issuance for groups but number of e-tickets issued in one transaction should be reduced to 9 or less. Our recommendation is 6 tickets per transaction. Coupons must be used consecutively.

E-ticket coupon status:

O = OPEN
A = AIRPORT CONTROL
C = CHECKED-IN
F = FLOWN
U = UNAVAILABLE (not available for use)
S = SUSPENDED (not available for use)
Z = CLOSED (not available for use)
R = REFUNDED
E = EXCHANGED
V = VOID
G = EXCHANGED TO FIM
L = LIFTED
N = NOTIFIED
P = PRINTED (to paper)
X = PRINT EXCHANGED (printed to paper with new document number)

Some Departure control Systems don’t use interim status C so when passenger is accepted status remains A. Such DCSes are iPORT used in SJJ and SKP and NIKO used at all Croatian stations except ZAG.

To ensure that our passengers receive the flight related message, it is necessary to correctly enter the contact element email and / or mobile using APE- / APM- / SSR CTCM / SSR CTCE.

In case OU flight is booked in Amadeus as OU OPERATING / OU MARKETING, contact can be entered as APE / APM.

In case flight is booked as OU OPERATING / OAL MARKETING, contact should be entered under SSR CTCM / SSR CTCE. Agents using other GDS systems than Amadeus (Galileo, Sabre ...) must use SSR CTC option.

In case of more passengers booked in one reservation, contact element should be entered individually for each passenger using the passenger association /P1; /P2….

In case only one contact entered, only the first passenger from the reservation will receive the Notification.

Passenger contact will only be used for the flight related notifications: check-in for their flight is opened, there was a gate change, flight delay, next information or that flight is cancelled.

Please note that the advising passengers by email or text message is automated, so it is very important to insert the customer’s mobile phone number in the correct format.

• Proper contact element input in Amadeus is as follows:

  APE-andrea.galovac@croatiaairlines.hr/P1

  APM-00385911234567/P2

  SR CTCM OU-0038591234567/P3

  SR CTCE OU-ANDREA.GALOVAC//CROATIAAIRLINES.HR/P4

  More details on the correct contact input can be found on the Amadeus HELP pages:

  HE AP

  HE SR; MS148

• Galileo

  SI.P1/SSRCTCMOUHK1/00385919999999

  SI.P1/SSRCTCEOUHK1/TEST//TEST.COM

• Sabre

  3CTCMA/003851919999999

  3CTCEA/TEST//TEST.COM

Group Definition

A group consists of a minimum of 10 passengers traveling together one way or round trip from a single origin to a single destination.

If the number of passengers is being reduced to less than the minimum group size, passengers have to be booked as individual passengers

Group rules and group prices are no longer applicable in this case.

Terms and Conditions

Terms and Conditions for each group will be sent after confrimation of booking and net fare

Hidden Group Procedure

If a hidden group is discovered by OU Capacity control, a SSR message will be inserted into the PNRs.

The agent has to contact his nearest OU office to place a request for the group within one workday with reference to the original PNRs.

Please note: If a request is not received within one workday after notification of the agent, the individual PNRs will be cancelled without further notice.

Group Types

There are several different group types - they define the type of group business.

There are following customer group types:

Round-trip fares to One way fares

When a group is quoted on a round- trip basis, and needs to be amended to a one-way, a group must be requoted independently, subject to availability.

Changes

Date/time/itinerary changes if permitted will be indicated in the Terms and Conditions..

Additional tickets

Additional bookings are considered to be a new request and a fare will be quoted, subject to capacity and availability at the time of the new request.

Itinerary changes/additional booking

Itinerary changes,or increase in group size is treated and evaluated as a new request.

Cancellation

Booking cancellation if permitted will be indicated in the Terms and Conditions.

Child (under 12 years)

Children pay 75% of the adult fare (excluding any additional airport taxes).

Infant (under 2 years)

Infants pay 10% of the adult fare (excluding any additional airport taxes).

Passenger names

Passenger names must be submitted within the deadline indicated in the Terms and Conditions.

Names should be written as they appear on the passenger’s ID/passport.

Name changes

Name change if permitted will be indicated in the Terms and Conditions.

Special Services

Special services are available for groups

Baggage allowance

All group fares include 1 checked baggage, 1 carry-on baggage and 1 personal item.

Each passenger is allowed:

• 1 piece of checked baggage (max. 23 kg)
• 1 piece of hand baggage (max.8 kg)
• 1 personal item

Check-in

For group bookings check in is available on-line from 36 hours prior to flight departure.

Ticket issuance

Ticket issuance will be indicated in the Terms and Conditions