Unused tickets

In case you decide not to travel, you can contact any Croatia Airlines sales office or your travel agent for reimbursement. In accordance with the tariff, you can be reimbursed for your unused ticket on the spot. Money can be refunded only to the account used when making payment. In case you are not in a position to contact a Croatia Airlines sales office in person, you can send a written claim for reimbursement of the unused air ticket to: Croatia Airlines, Customer Relations Department, Bani 75b, Buzin, 10 010 ZAGREB. You will be duly informed on the final outcome by post, e-mail or telephone.