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Privacy statement

Croatia Airlines is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Croatia Airlines Web site and governs data collection and usage.

Please read this text in its entirety in order to help us protect your privacy and to understand what information we collect from you and how we use it. You can send all your questions regarding data confidentiality to the email address below: gdpr@croatiaairlines.hr

Collection of your Personal Information
Croatia Airlines collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Croatia Airlines also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by Croatia Airlines. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Croatia Airlines for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Croatia Airlines Web site.

Croatia Airlines encourages you to review the privacy statements of Web sites you choose to link to from Croatia Airlines so that you can understand how those Web sites collect, use and share your information. Croatia Airlines is not responsible for the privacy statements or other content on Web sites outside of the Croatia Airlines Web sites.

Use of your Personal Information

Croatia Airlines collects and uses your personal information to operate the Croatia Airlines Web site and deliver the services you have requested. Croatia Airlines also uses your personally identifiable information to inform you of other products or services available from Croatia Airlines and its affiliates. Croatia Airlines may also contact you via surveys to conduct research research on your opinion about the existing or potential new services it could provide, such data will be processed for the purpose it was given, i.e. for the purpose of using the internet pages, providing the desired services and providing information about the products and services you may use.

Croatia Airlines does not sell, rent or lease its customer lists to third parties. Croatia Airlinesmay, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Croatia Airlines may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Croatia Airlines, and they are required to maintain the confidentiality of your information.

Croatia Airlines does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Croatia Airlines EN keeps track of the Web sites and pages our customers visit within Croatia Airlines, in order to determine what Croatia Airlines services are the most popular. This data is used to deliver customized content and advertising within Croatia Airlines EN to customers whose behavior indicates that they are interested in a particular subject area.

Croatia Airlines Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Croatia Airlines or the site; (b) protect and defend the rights or property of Croatia Airlines EN; and, (c) act under exigent circumstances to protect the personal safety of users of Croatia Airlines, or the public.

Use of Cookies
The Croatia Airlines Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Croatia Airlines pages, or register with Croatia Airlines site or services, a cookie helps Croatia Airlines to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Croatia Airlines Web site, the information you previously provided can be retrieved, so you can easily use the Croatia Airlines features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Croatia Airlines services or Web sites you visit.

Security of your Personal Information
Croatia Airlines secures your personal information from unauthorized access, use or disclosure. Croatia Airlines secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.


Your personal data is kept on the server which may be accessed only by authorised persons and service providers.

Other websites which may be accessed through our website have their own statements regarding privacy and data collection as well as website use and publishing, and Croatia Airlines d.d. shall not be held liable for third-party data collection and processing methods and terms and conditions.

Changes to this Statement
Croatia Airlines will occasionally update this Statement of Privacy to reflect company and customer feedback. Croatia Airlines encourages you to periodically review this Statement to be informed of how Croatia Airlines is protecting your information.

Contact Information

Croatia Airlines welcomes your comments regarding this Statement of Privacy. If you believe that Croatia Airlines has not adhered to this Statement, please contact Croatia Airlines at webmaster@croatiaairlines.hr. We will use commercially reasonable efforts to promptly determine and remedy the problem.

Privacy policy for mobile application users

Policy Summary

Personal Data collected for the following purposes and using the following services:

    Permission to Push messages
    • IP address
    • Information about device (phone model, OS version)
    • Approximate location permission (non-continuous)
    • Phone permission
    • Precise location permission (non-continuous) and Storage permission
    • Location-based interactions
    • Non-continuous geolocation
    • geographic position
    • Types of Data collected
      Among the types of Personal Data that this Application collects, by itself or through third parties, there are: IP address, device info (phone model, OS version), geographic position, Precise location permission (non-continuous), Approximate location permission (non-continuous), Phone permission and Storage permission. Other Personal Data collected may be described in other sections of this privacy policy or by dedicated explanation text contextually with the Data collection. The Personal Data may be freely provided by the User, or collected automatically when using this Application. Any use of Cookies - or of other tracking tools - by this Application or by the owners of third party services used by this Application, unless stated otherwise, serves to identify Users and remember their preferences, for the sole purpose of providing the service required by the User. Failure to provide certain Personal Data may make it impossible for this Application to provide its services. Users are responsible for any Personal Data of third parties obtained, published or shared through this Application and confirm that they have the third party's consent to provide the Data to the Owner.
      Mode and place of processing the Data
      Methods of processing

      The Data Controller processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Data Controller at any time.

      The Data is processed at the Data Controller's operating offices and in any other places where the parties involved with the processing are located. For further information, please contact the Data Controller.

      Retention time

      The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller suspend or remove the data.

      The use of the collected Data

      The Data concerning the User is collected to allow the Owner to provide its services.
      The Personal Data used for each purpose is outlined in the specific sections of this document.

      Device permissions for Personal Data access

      Depending on the User's specific device, this Application may request certain permissions that allow it to access the User's device Data as described below. By default, these permissions must be granted by the User before the respective information can be accessed. Once the permission has been given, it can be revoked by the User at any time. In order to revoke these permissions, Users may refer to the device settings or contact the Owner for support at the contact details provided in the present document.

      The exact procedure for controlling app permissions may be dependent on the User's device and software. Please note that the revoking of such permissions might impact the proper functioning of this Application. User grants any of the permissions listed below, the respective Personal Data may be processed (i.e accessed to, modified or removed) by this Application. Approximate location permission (non-continuous)Used for accessing the User's approximate device location. This Application may collect, use, and share User location Data in order to provide location-based services.

      The geographic location of the User is determined in a manner that isn't continuous. This means that it is impossible for this Application to derive the approximate position of the User on a continuous basis.

      Phone permission

      Used for accessing a host of typical features associated with telephony. This enables, for instance, read-only access to the “phone state”, which means it enables access to the phone number of the device, current mobile network information, or the status of any ongoing calls.

      Precise location permission (non-continuous)

      Used for accessing the User's precise device location. This Application may collect, use, and share User location Data in order to provide location-based services.

      The geographic location of the User is determined in a manner that isn't continuous. This means that it is impossible for this Application to derive the exact position of the User on a continuous basis.

      Storage permission

      Used for accessing shared external storage, including the reading and adding of any items.

      Allow the app to read phones status and details
      Used for settings screen.
      Allow the app to modify and read SD cards content
      Used for booking pass download from the app.
      Push permission
      Used for pushing relevant notifications to the device.
      Detailed information on the processing of Personal Data

      Personal Data is collected for the following purposes and using the following services:

      Device permissions for Personal Data access

      This Application requests certain permissions from Users that allow it to access the User's device Data as described below. Device permissions for Personal Data access (This Application). This Application requests certain permissions from Users that allow it to access the User's device Data as summarized here and described within this document. Personal Data collected: Push permission, IP address and device information, Approximate location permission (non-continuous), Phone permission, Precise location permission (non-continuous) and Storage permission.

      Location-based interactions

      Non-continuous geolocation (This Application). This Application may collect, use, and share User location Data in order to provide location-based services. Most browsers and devices provide tools to opt out from this feature by default. If explicit authorization has been provided, the User’s location data may be tracked by this Application. The geographic location of the User is determined in a manner that isn't continuous, either at the specific request of the User or when the User doesn't point out its current location in the appropriate field and allows the application to detect the position automatically. Personal Data collected: geographic position.

      Additional information about Data collection and processing

      Legal action

      The User's Personal Data may be used for legal purposes by the Data Controller, in Court or in the stages leading to possible legal action arising from improper use of this Application or the related services. The User declares to be aware that the Data Controller may be required to reveal personal data upon request of public authorities. Additional information about User's Personal Data. In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular services or the collection and processing of Personal Data upon request. System logs and maintenance. For operation and maintenance purposes, this Application and any third party services may collect files that record interaction with this Application (System logs) or use for this purpose other Personal Data (such as IP Address). Information not contained in this policy- More details concerning the collection or processing of Personal Data may be requested from the Data Controller at any time. Please see the contact information at the beginning of this document. The rights of Users. Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out above.

      This Application does not support “Do Not Track” requests.

      To determine whether any of the third party services it uses honor the “Do Not Track” requests, please read their privacy policies.

      Changes to this privacy policy

      The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a User objects to any of the changes to the Policy, the User must cease using this Application and can request that the Data Controller remove the Personal Data. Unless stated otherwise, the then-current privacy policy applies to all Personal Data the Data Controller has about Users.

      Information about this privacy policy

      The Data Controller is responsible for this privacy policy, prepared starting from the modules provided by Iubenda and hosted on Iubenda's servers.

      Definitions and legal references

      Personal Data (or Data)

      Any information regarding a natural person, a legal person, an institution or an association, which is, or can be, identified, even indirectly, by reference to any other information, including a personal identification number.

      Usage Data

      Information collected automatically from this Application (or third party services employed in this Application), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.


      The individual using this Application, which must coincide with or be authorized by the Data Subject, to whom the Personal Data refers.

      Data Subject

      The legal or natural person to whom the Personal Data refers.

      Data Processor (or Data Supervisor)

      The natural person, legal person, public administration or any other body, association or organization authorized by the Data Controller to process the Personal Data in compliance with this privacy policy.

      Data Controller (or Owner)

      The natural person, legal person, public administration or any other body, association or organization with the right, also jointly with another Data Controller, to make decisions regarding the purposes, and the methods of processing of Personal Data and the means used, including the security measures concerning the operation and use of this Application. The Data Controller, unless otherwise specified, is the Owner of this Application.

      This Application

      The hardware or software tool by which the Personal Data of the User is collected.

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