Adhering to the measures taken by Croatia’s national Civil Protection Headquarters and the Government of the Republic of Croatia, Croatia Airlines continuously reducing planned number of flights
30th March 2020, Zagreb
Due to extraordinary circumstances caused by the global coronavirus pandemic, since 10th March Croatia Airlines has been continuously reducing its planned number of flights.
After Croatia’s national Civil Protection Headquarters took the Decision on a Ban on Citizens Leaving Their Place of Residence and Permanent Residence within the Republic of Croatia, Croatia Airlines suspended, in consequence, all domestic flights between 25th March and 19th April this year. With the start of the summer timetable, which came into force yesterday (29th March), the company’s flights have been reduced to those operated from Zagreb to Frankfurt, Brussels, Amsterdam and London Heathrow so as to continue connecting Croatia with Europe and the rest of the world, and to enable the repatriation of Croatia’s nationals and those of other countries. In this way, Croatia’s flag carrier provides additional support for the protection of the public healthcare system in Croatia as a whole. It is important to point out that additional ad hoc changes in the already reduced number of flights are possible, depending on how the epidemiological situation will be developing in the Republic of Croatia and abroad, and on the recommendations made by Croatia’s and world public health authorities.
Even in these extraordinary circumstances, passengers remain a priority for Croatia Airlines. Accordingly, the company’s Contact Centre’s lines and email continue to be open (072 – 500 505, 0800 – 7777, +385 (0)1 6676 555, firstname.lastname@example.org). Also, information about the flights the company is planning to operate, as well as all other information important to passengers, is available on the company’s website (www.croatiaairlines.hr). It should be highlighted that each passenger request and each air ticket will be handled in accordance with the new terms and conditions customised by the company as a gesture of goodwill to our passengers due to the coronavirus pandemic. It is of paramount importance that all passengers contact Croatia Airlines’ points of sale prior to their date of departure, which is a basic precondition for reaching a flight rescheduling agreement for a time when the pandemic subsides.
Due to extensive and constant changes in the timetable, passengers may receive notification of a flight cancellation late or they may, in rare cases, receive no notification. Accordingly, Croatia Airlines urges passengers to visit the company’s website for detailed information and to, given the circumstances, inquire about the status of their flight prior to the flight so as to receive all the necessary information in time.