Croatia Airlines - Quality


Croatia Airlines has implemented an integrated quality system that fulfils the requirements of following norms: Air Operation Regulation, EASA Part 145, EASA Part 147, EASA Part M, Aircrew Regulation, Directive 2003/87/EC (EU ETS) and ICAO Annex 16 (CORSIA), ISO 9001, ISO 50001 and ISO 14001.

Quality Policy

CROATIA AIRLINES is the national airline, and therefore it is a significant factor in creating the identity of the Republic of Croatia as an important member of the European Union, the regional leader, and an exceptional tourist destination.

Croatia Airlines provides passenger, cargo and mail air transportation services, aircraft maintenance, and professional training of aviation personnel.

Regardless of the services we deliver, we are aware that our success in connecting Croatia with the world, in being a worthy representation of the Republic of Croatia, an active participant in the strengthening of tourism, as well as our success in taking a leading position in the region, depend directly on the trust and satisfaction of our customers. It is therefore our duty to understand their needs and make every effort to meet their expectations.

Croatia Airlines makes no compromises in terms of flight safety. Therefore, we are permanently committed to conducting first-class training of our staff, to implementing systems and processes in our operations in accordance with the prescribed standards, and to continuously adopting new technology and investing in technical resources. Monitoring, analysis and mitigation of the risks related to flight safety, as well as risks associated with business processes, are our continuous activity.

Highly motivated and satisfied employees are a key factor in achieving our goals. Therefore, we evaluate and apply the latest trends in human resources management, we measure the performances of our employees, and actively cooperate to direct their careers and increase their efficiency.

By using modern technologies and optimizing our operations we reduce the negative impact of aircraft operations on the environment, thus contributing to the preservation and improvement of sustainable development, thereby fulfilling our obligation to future generations.

The managers of Croatia Airlines are committed to regularly reviewing the company's achievements, particularly regarding the safety of our operations and the quality of our services, and continuously improving them. The task of all our managers is to encourage and support any initiative that leads to the improved efficiency of our operations. At the same time, the priority commitment of all our employees is the constant improvement to the safety and quality of services.



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