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Quality

Croatia Airlines has implemented an integrated quality system that fulfills the requirements of the following norms: Air Operation Regulation, EASA Part 145, EASA Part 147, EASA Part CAMO, Aircrew Regulation, Directive 2003/87/EC (EU ETS) and ICAO Annex 16 (CORSIA), ISO 9001, ISO 50001 and ISO 14001.

Air Operation Regulation CR (EU) 965/2012

Air Operator Certificate

CR (EU) 965/2012 is a European and Croatian standard defining operational standards and organizational requirements which must be fulfilled by the air carrier operating a civil commercial air transportation service.

On April 19th 2003 we have received the above mentioned certificate from the Croatian Civil Aviation Authority at the Ministry of the Sea, Tourism, Transport and Development (today Croatian Civil Aviation Agency) confirming the fulfillment of the requirements defined in the Certificate.

Take a look at the certificate.

Part 145

In 2001 Croatia Airlines obtained Maintenance Organisation Approval in accordance with JAR145. With the establishment of a unified civil aviation authority of European Union (EASA - European Aviation Safety Agency), common standard for aircraft maintenance organisation approval has been adopted, thus in 2004 respective approval has been changed to EASA Part 145.

In order to confirm adherence to EASA Part 145 requirements, annual audits has been performed by LBA (Lufthansa Bundesamt) experts on behalf of EASA. Simultaneously, Croatia Airlines has been maintaining the validity of equivalent Part 145 certificate issued by the Civil Aviation Authority at the Ministry of the Sea, Tourism, Transport and Development and today this certificate is being issued by the Croatian Civil Aviation Agency (CCAA).

As Croatia joined EU in July 2013, EASA Part 145 applicable to non-EU members has been superseded by Croatian approval HR.145.001 which became acknowledged and valid in EU.

Part 145

Part 147

Croatia Airlines received its initial maintenance training organization approval in 2005 according JAR 147 regulations applicable at the time. In 2007 new HR Part-147 approval was gained in accordance with 9A-Part-147 regulation for all aircraft types operated in Croatia Airlines fleet. Since 2012, Croatia Airlines gained maintenance training organization approval for basic training and several aircraft types training.

With the accession of Croatia to the EU on 1st July 2013, Croatian CAA approval HR.147.001 became valid throughout European Union.

Take a look at the certificate - Part 147

Certificate for Approved Training Organisations (ATO)

This certificate allows Croatia Airlines to independently administer following trainings:

  • type rating course A319/320 and DHC8;
  • type rating refresher course A319/320 and DHC8.

Take a look at the certificate - ATO

Part CAMO

Continuing Airworthiness Management Organisation

Near the end of 2007 Croatia Airlines has met the required conditions for issuance of 9A Part M certificate with the authorisations under the Subpart G, thereby gaining the authority for independent execution of aircraft airworthiness as well as the issuance of airworthiness certificate. This certificate is based on 'Continuous Airworthiness Managament Organisation/Maintenance Organisation Exposition manual which is entirely harmonized with EU regulations. As Croatia joined EU in July 2013, Croatian approval HR.MG.001 became acknowledged and valid throughout EU.

Following the latest changes to the applicable EU regulations, in early 2022 Croatia Airlines Part M Subpart G approval was replaced with new Part CAMO approval – HR.CAMO.0001.

Take a look at the certificate - Part CAMO

IOSA Operator under the IATA Operational Safety Audit Programme

International Air Transport Association (IATA) has established a single global safety assessment standard that applies to all association members. IATA Operational Safety Audit (IOSA) has been performed in December of 2003 and it confirmed the high levels of flight safety in Croatia Airlines. This certificate is renewed every two years.

Take a look at the certificate - IOSA

ISO 9001

Quality Management Systems - Requirements

Our approach to quality management is defined in the Quality Policy. Croatia Airlines has implemented and in November 2003 certified a quality management system according to the requirements of ISO 9001, the quality management standard accepted worldwide.

Take a look at the certificate ISO 9001: IQ Net certificate and Cro Cert certificate.

ISO 14001, ISO 50001

According to our Environmental and Energy Policy, Croatia Airlines is determined to consider environmental awareness and energy efficiency improvements as part of goal and risk management, in order to fulfill our obligation to future generations. Therefore, in 2016 Environmental Management System pursuant to 14001 requirements and Energy Management System pursuant to 50001 requirements were implemented.

Take a look at the certificate - ISO 14001 and ISO 50001.

Quality Policy

CROATIA AIRLINES is the national airline, and therefore it is a significant factor in creating the identity of the Republic of Croatia as an important member of the European Union, the regional leader, and an exceptional tourist destination.

Croatia Airlines provides passenger, cargo and mail air transportation services, aircraft maintenance, and professional training of aviation personnel.

Regardless of the services we deliver, we are aware that our success in connecting Croatia with the world, in being a worthy representation of the Republic of Croatia, an active participant in the strengthening of tourism, as well as our success in taking a leading position in the region, depend directly on the trust and satisfaction of our customers. It is therefore our duty to understand their needs and make every effort to meet their expectations.

Croatia Airlines makes no compromises in terms of flight safety. Therefore, we are permanently committed to conducting first-class training of our staff, to implementing systems and processes in our operations in accordance with the prescribed standards, and to continuously adopting new technology and investing in technical resources. Monitoring, analysis and mitigation of the risks related to flight safety, as well as risks associated with business processes, are our continuous activity.

Highly motivated and satisfied employees are a key factor in achieving our goals. Therefore, we evaluate and apply the latest trends in human resources management, we measure the performances of our employees, and actively cooperate to direct their careers and increase their efficiency.

By using modern technologies and optimizing our operations we reduce the negative impact of aircraft operations on the environment, thus contributing to the preservation and improvement of sustainable development, thereby fulfilling our obligation to future generations.

The managers of Croatia Airlines are committed to regularly reviewing the company's achievements, particularly regarding the safety of our operations and the quality of our services, and continuously improving them. The task of all our managers is to encourage and support any initiative that leads to the improved efficiency of our operations. At the same time, the priority commitment of all our employees is the constant improvement to the safety and quality of services.

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