Commercial Staff Trainings
Since 1993 Croatia Airlines Training Centre has been providing a wide variety of training courses in reservations, tariffs and issuance of air traffic documents to the airline staff, passenger and cargo agencies and airport employees.
All training courses are based on IATA standards and led by the experienced Croatia Airlines instructors. After a successful completion of training, all participants are awarded the certificates that are neccessary in the process of IATA accreditation of passenger and cargo agencies, as well as to all those who wish to start a successful career in the airline industry or to enlarge their current knowledge.
General conditions
General conditions are an integral part of the programmes and are attached to each training division. We are at your disposal for all additional information related to the presented programmes.
Payment
Payment shall be made upon receipt of the invoice that will be sent to all applicants. Private persons should use special payment forms (in the section "Payment purpose" should be entered the name of the course, and in the section "Reference Number" the number of the invoice). Value added tax is not included in the price and will be charged separately. Confirmation of payment should be handled to the instructor the first training day and will permit student further course attendance. If the candidate cancels the training that has already started, pre-paid amount will not be refunded.
Application
You can apply for a course here. Applications are to be sent not later than 20 days before the beginning of the course.
All applicants should be aware that attendance at R1 KOM, T-GDS, A1 KOM and DGR courses requires basic knowledge of English language.
Any further questions should be forwarded to the following address:
CROATIA AIRLINES
Human Resources Department
E-mail: skolstvo@croatiaairlines.hr
Bani 75b 10000 Zagreb
tel: 01/ 616 00 11
fax: 01/ 616 00 24
Training schedule
Training schedule is subject to change due to number of applications received. All participants will be informed of any change in training schedule as well as of the training venue.
Accomodation
Accommodation costs are beared by the candidates.
Courses
Radno mjesto
Tečaj je namijenjen zaposlenicima zrakoplovnih kompanija i službenicima IATA akreditiranih putničkih agencija koji rade na izdavanju zrakoplovnih putničkih prijevoznih dokumenata, te osobama koje žele započeti karijeru u turizmu
Cilj
Polaznici će naučiti samostalno kreirati i modificirati rezervacije, te pružiti putniku sve informacije vezane za njegovo putovanje.
Sadržaj
- Upoznavanje sa sustavom Amadeus, upis u sustav Korištenje informacijskih stranica u sustavu Amadeus
- AMADEUS AIR
- Vrste letova
- Amadeus Access
- Korištenje reda letenja objavljenog u sustavu - AN, SN, TN, Direct access s opcijama
- Dualni displayi
- Flight information
- PNR
- Vrste segmenata (married, open, ARNK, reconfirmation)
- Passenger name and segment association
- Non homogenous PNR, splitting the PNR
- Otvaranje i modificiranje PNR-a
- Advance seat request
- PNR history
- Frequent Flyer
- QUEUE COUNT
- TIMATIC
Uvjeti
Aktivno znanje engleskog jezika
Trajanje
5 radnih dana
Provjera
Praktični ispit uz dodjelu certifikata
Radno mjesto
Tečaj je namijenjen agentima, zaposlenicima turističkih agencija koji rade na poslovima avio prometa. Tečaj je komercijalnog tipa.
Cilj
Polaznici će upoznati značenje pojma zamjena karte te će znati razlikovati vrste zamjene (voluntary/involuntary ; before/after). Spoznat će potrebu upoznavanja putnika sa uvjetima zamjene kupljene karte kao i važnost provjere originalne karte. Uvježbat će dobrovoljnu zamjenu domaće i međunarodne karte prije i nakon početka putovanja, te kreiranje TST-a za zamjenu.
Sadržaj
I UPOZNAVANJE
II UVOD
- UVOD
- PROVJERE ORIGINALNE KARTE
- VRSTE ZAMJENE KARTE (involuntary / voluntary; before / after)
III DOBROVOLJNA ZAMJENA DOMAĆE KARTE PRIJE POČETKA PUTOVANJA (Rebooking, rerouting, upgrade)
IV DOBROVOLJNA ZAMJENA DOMAĆE KARTE NAKON POČETKA PUTOVANJA (Rebooking, rerouting, upgrade)
V DOBROVOLJNA ZAMJENA MEĐUNARODNE KARTE PRIJE POČETKA PUTOVANJA (Rebooking, rerouting, upgrade)
VI DOBROVOLJNA ZAMJENA MEĐUNARODNE KARTE NAKON POČETKA PUTOVANJA (Rebooking, rerouting, upgrade)
VII NAJČEŠĆI PROBLEMI KOJI SE POJAVLJUJU PRILIKOM ZAMJENE KARTE
VIII ZAKLJUČAK
Uvjeti
Aktivno znanje engleskog jezika. Završen rezervacijski i tarifni tečaj, te osnovni E-ticketing tečaj.
Trajanje
2 radna dana
Terminski plan
Termin održavanja tečaja ovisi o broju prijavljenih kandidata te će biti pravovremeno objavljen.
Provjera
Nema provjere
Tečaj je namijenjen djelatnicima IATA akreditiranih putničkih agencija koji rade na izdavanju zrakoplovnih putničkih dokumenata s prijašnjim isustvom koji trebaju obnovu ili nadopunu znanja.
Cilj
Polaznici će ponoviti pravilno kreiranje rezervacija, principe konstrukcije tarife uz primjenu IATA pravila, pravila izdavanja putničkih karata, transakcije vezane na konstrukciju tarifa i izdavanje karata u sustavu Amadeus, te saznati koje su novosti i promjene iz tih područja nastupile u predhodnom razdoblju.
Sadržaj
- Korištenje AIS stranica
- Kreiranje i modificiranje PNR-a
- Razlike između obaveznih i neobaveznih elemenata u PNR-u
- Specifičnosti i pravilna upotreba SR i OS elemenata
- Obrada Q poruka
- Miljažne vs routing tarife
- Pravilno tumačenje nota
- Novosti u pravilima kalkulacije tarifa od 15JAN05
- Fare Displays (FQD) s opcijama
- Informative Pricing (FQP) s opcijama
- Itinerery Pricing (FXX;FXP) s opcijama
- Automatsko kreiranje TST-a
- Manualno kreiranje TST-a
Uvjeti
Aktivno znanje engleskog jezika
Poznavanje Amadeus rezervacijskog sustava, položeni tečajevi iz osnovnog tarifnog programa (T1, T2 po starom programu, R1+T-GDS+A1 po novom programu ili odgovarajući tečajevi neke druge kompanije)
Pozivamo polaznike da prije dolaska na seminar pripreme pitanja i probleme s kojima se često susreću.
Trajanje
2 radna dana.
Provjera
Nema provjere znanja, pismena potvrda o sudjelovanju na seminaru.
Tečaj je namijenjen zaposlenicima zrakoplovnih kompanija i službenicima IATA akreditiranih putničkih agencija koji rade na izdavanju zrakoplovnih putničkih prijevoznih dokumenata, te osobama koje žele započeti karijeru u turizmu.
Cilj
Polaznici će naučiti kreirati tarife u Amadeus rezervacijskom sustavu (informativno, automatski i manualno) i izdavati putničke karte.
Sadržaj
- Fare Displays (FQD) s opcijama
- Fare Quote Tools
- Fare Notes Informative Pricing (FQP) s opcijama
- Itinerery Pricing (FXX;FXP) s opcijama
- Automatsko kreiranje TST-a
- Manualno kreiranje TST-a
Uvjeti
Aktivno znanje engleskog jezika
Položeni tečajevi R1 ili Amadeus i T- GDS
Trajanje
5 radnih dana
Provjera
Praktični ispit uz dodjelu certifikata
Tečaj je namijenjen:
- referentima na šalteru prodaje putničkih dokumenata
- djelatnicima službe centralnih rezervacija
- komercijalistima službe putničke prodaje
- djelatnicima službe tarifa
- djelatnicima sektora obračuna prihoda
- službenicima IATA akreditiranih putničkih agencija koji rade na izdavanju zrakoplovnih putničkih dokumenata
- osobama koje žele započeti karijeru u turizmu
Cilj
Polaznici će naučiti principe konstrukcije tarife uz primjenu IATA pravila, osnovna pravila izdavanja putničkih karata, te osnovne transakcije vezane na konstrukciju tarifa i izdavanje karata u sustavu Amadeus.
Sadržaj
- IATA zone i globalni indikatori
- Međunarodni indikatori prodaje
- Vrste tarifa
- Vrste putovanja
- Elementi miljažnog sustava (TPM, MPM, EMA, EMS)
- Higher intermediate point
- Ograničenja na indirektnom putovanju
- Lowest combination principle
- Zaštite u svim vrstama putovanja (BHC, OSC, DMC, CTM, RSC, COP)
- Specijalne tarife
- Izdavanje putničkih karata - manualnih i ATB
Uvjeti
Aktivno znanje engleskog jezika
Položen tečaj R1 ili Osnovni tečaj Amadeusa u Školskom centru Amadeus Croatia
Trajanje
5 radnih dana
Provjera
Pismeni ispit uz dodjelu certifikata
Tečaj je namijenjen:
- pošiljaocima opasne robe
- osoblju koje radi na pakiranju opasne robe
- robnim agentima
- osoblju koje radi na prihvatu robe na prijevoz
Cilj
- Korektno primjenjivati priručnik IATA DGR
- Razumijevati pravnu regulativu koja određuje uvjete za prijevoz opasnih roba
- Razumijevati i razlikovati odgovornosti pojedinih sudionika u zračnom prijevozu po pitanju opasnih roba
- Identificirati opasnu robu koja je zabranjena za prijevoz zrakoplovom; opasnu robu koja je dozvoljena za prijevoz i onu koja je izuzeta od propisa IATA DGR
- Klasificirati opasnu robu prema kriterijima za svaku od 9 klasa opasne robe
- Čitati i primjenjivati podatke iz Liste opasnih roba
- Primjenjivati osnovne i specifične zahtjeve za pakiranje
- Utvrditi da upotrebljena ambalaža za prijevoz opasne robe odgovara ograničenjima navedenim na ambalaži
- Korektno označiti i primijeniti naljepnice na paketu s opasnom robom
- Propisno ispuniti dokumentaciju koja prati paket s opasnom robom
- Prepoznati i primijeniti varijacije država i prijevoznika
- Primijeniti postupke u slučaju incidentnih situacija
Sadržaj
- Uvod u tečaj - osnovne informacije
- Područje primjene propisa o prijevozu opasne robe
- Ograničenja kod prijevoza opasne robe
- Klasifikacija opasne robe
- Lista opasnih dobara
- Identifikacija opasne robe
- Instrukcije za pakiranje opasne robe
- Specifikacija ambalaže i testovi performansi
- Označavanje i naljepnice
- Dokumentacija
- Utovar i skladištenje za pakiranje
- Radioaktivni materijal
- Akcija kod incidenata sa opasnim robama
Uvjeti
Aktivno znanje engleskog jezika
Trajanje
5 radnih dana (40 sati)
Terminski plan
Tečajevi će se održati po potrebi, prema broju zainteresiranih kandidata
Provjera
Pismeni ispit uz dodjelu certifikata
Tečaj je namijenjen referentima robnih reklamacija, robnih rezervacija, robnih tarifa, robnih prorata, robne prodaje, prodajnim zastupnicima zrakoplovnih kompanija koji obavljaju djelatnosti vezane za komercijalno zastupanje tvrtke
Cilj
Po završetku tečaja polaznik bi trebao
- Spoznati kako zrakoplovna kompanija pruža uslugu prijevoza robe
- Načelno upoznati djelatnosti robnih poslovnih prodajnih i prihvatno-otpremnih zastupnika zrakoplovne kompanije, te prijenos odgovornosti
- Samostalno osigurati poštivanje uvjeta za prijevoz robe
- Samostalno koristiti temeljne robne priručnike
- Samostalno primjenjivati temeljna pravila i postupke izračunavanja robnih naplata i tarifa
- Samostalno planirati routing pošiljke i osigurati rezervaciju prostora za pošiljku
- Pravilno sačiniti ugovor o prijevozu
- Izračunati tarife za pojedinu robu
Uvjeti
Aktivno znanje engleskog jezika
Sadržaj
- Predstavljanje temeljnih poslovnih načela vezanih za prijevoz robe
- Opća izviješća o industriji
- Korištenje priručnika vezanih za robni promet
- Osobine zrakoplova s aspekta prijevoza robe
- Prihvaćanje pošiljke na odlet
- Robni sustav tarifa
- Dokumenti vezani za robni promet
- Postupak rezervacije robnog prostora
- Automatska obrada podataka u robnom prometu
- Prihvat i otprema robe u zračnim lukama
- Obračun obavljene prodaje zrakoplovnih tovarnih listova
- Robne poruke
Trajanje
5 radnih dana
Terminski plan
Termini održavanja tečajeva ovise o broju prijavljenih kandidata te će biti pravovremeno objavljeni.
Provjera
Pismeni ispit uz dodjelu certifikata
Operational Staff Trainings
Croatia Airlines training center offers a wide variety of training courses for Flight and Cabin crew, as well as Ground staff. All courses are based on certified programs which are aligned with EASA Regulations, and approved by CCAA.
Courses are led by approved Instructors with years of experience in Croatia Airlines.
Application
Sign up for one of our training using the application form.
Terms and Conditions
Applications for participation in a particular programme have to be sent at least 45 days in advance . For pricing information, please contact us by e-mail: training@croatiaairlines.hr.
Payment shall be made on the basis of an invoice sent to applicants, due date of payment will be indicated on the invoice. Value added tax is not included in the price of education and shall be charged additionally.
Confirmation of payment of the tuition fee by invoice must be sent to: adm.data@croatiaairlines.hr, in order to confirm the training maintenance.
Upon completion of the training all participants will receive the appropriate certificate or a certificate of graduation. In case of cancellations after the course has started, the paid amount will not be refunded.
Training schedule
Training schedule is subject to change, depending on the number of applications received. All participants will be promptly informed about the training schedule and training venue as well as of any change in training schedule or venue.
Accommodation
Accommodation costs have to be paid by the candidates.
Contact
CROATIA AIRLINES
Operations Training Center
Cpt. Ivan Popović
Bani 75b, Buzin
10010 ZAGREB
e-mail: training@croatiaairlines.hr
tel: 01/6164-538
- Cabin Crew Initial Safety Training
- Aircraft Type Specific Training and Operator Conversion Training A320F and DHC 8 Q400
- Senior Cabin Crew Member Training
- Cabin Crew Recurrent Training
- Refresher Cabin Crew Training
- Cabin Crew Instructor Training
- Training Program Flight Operations Officer
- Flight Operations Assistant – Initial & Recurrent Training
- Station Personnel Training
- Type Rating Course
- Refresher Course Type Rating
- TRI (A) Course
- Base Training for Type rating
- Commander Conversion Course
- Co-pilot Conversion Course
- Nomination as Commander
- Low Visibility Operation
- Line Training Captain
- Initial CRM Training
- Command CRM Training
- CRM Train the Trainer
- CRMT Refresher
- Initial Training
- Recurrent Training
Aircraft Maintenance Staff Trainings
Croatia Airlines Technical Training Centre is EASA Part 147 approved maintenance training organisation, located at Zagreb Airport. We offer a wide variety of aircraft type courses and specialized maintenance related training for aircraft maintenance professionals. Technical type training courses are dellivered according to EASA Part 66 / Part 147 requirements; intended target groups are Part 66 AML holders A, B1, B2 or C category and engineers. All other courses are dellivered as Part 66 trainings to meet the needs of Part 145 maintenance organisations.
We have a long experience on providing high quality theoretical and practical trainings. All our instructors come from live aircraft maintenance environment working as certifying staff or authorized engineers.
All our courses are open for both companies and private individuals. Training programs can be customized to the specific needs of the customers, and delivered at our or your facilities.
Application
In order to apply for one of the training courses please fill in the application form or contact us at: ttc.ts@croatiaairlines.hr.
General requirements
General requirements are given in the specific course syllabus. For any additional information please contact us at: ttc.ts@croatiaairlines.hr
Users of our services
- Thomas Cook
- Belle Air
- BH Airlines
- Montenegro Civil Aviation Agency
- JAT-Tehnika
Courses
We offer a wide variety of aircraft type courses and specialized maintenance related training for aircraft maintenance professionals. Technical type training courses are dellivered according to EASA Part 66 / Part 147 requirements; intended target groups are Part 66 AML holders A, B1, B2 or C category and engineers.
All other courses are dellivered as Part 66 trainings to meet the needs of Part 145 maintenance organisations.
You can choose between following types of courses:
- Human Factors In Aircraft Maintenance (Part-145) - Initial & Continuation Training
- Safety Management System (Sms) Course - Initial & Continuation
- Electrical Wiring Interconnection Systems (Ewis) – Theoretical & Practical – Initial & Continuating Training
- Fuel Tank Safety Course (Level 1)
- Fuel Tank Safety Course (Level 2) – Initial & Continuation Training
- Ramp & Hangar Safety Course
- Start Up, Push Back And Aircraft Towing Course
- Cabin Interior & Emergency Equipment Course A319/320/321-Theory
- Standard Practices
- Sheet Metal Work
- Battery Workshop Course - Theory & Practical
- Oxygen Servicing – Theory & Practical
EASA Part 147 approved Type Training Courses are available at various levels of intensity:
1. General Familiarization, EASA level 1 Part-66 C - A brief overview of the airplane, systems and powerplant as outlined in the Systems Description Section of the Aircraft Maintenance Manual. The successful completion of this training authorizes you to apply for a CAT C license for the respective aircraft type.
2. EASA level 3 Part-66 B1 & B2, Line and Base Maintenance - Detailed description, operation, component location, removal/installation, BITE and trouble- shooting procedures to maintenance manual level. The successful completion of this training authorizes you to apply for a CAT B1 and/or B2 license for the respective aircraft type.
3. EASA level 3 Part-66 B2, Line and Base Maintenance - Detailed description, operation, component location, removal/installation, BITE and trouble- shooting procedures to maintenance manual level. The successful completion of this training authorizes you to apply for a CAT B1 and/or B2 license for the respective aircraft type.
Airbus A318/319/320/321
- AIRBUS A318/319/320/321 (CFM 56) General Familiarization - Theoretical EASA Part-66 C Type Training Course
- AIRBUS A318/319/320/321 (CFM 56) Airframe, Power Plant & Avionics - Theoretical EASA Part-66 B1&B2 Type Training Course
- AIRBUS A318/319/320/321 (CFM 56) Airframe, Power Plant & Avionics - Practical EASA Part-66 B1&B2 Type Training Course
- AIRBUS A318/319/320/321 (CFM 56) to A319/A320/A321 (IAE V2500) Difference Course - Theoretical EASA Part-66 B1&B2
- AIRBUS A318/319/320/321 (CFM 56) to A319/A320/A321 (IAE V2500) Difference Course – Practical Training EASA Part-66 B1&B2
- AIRBUS A318/319/320/321 (CFM 56) to A319/A320/A321 (IAE V2500) Difference Course - Theoretical EASA Part-66 B2
- AIRBUS A318/319/320/321 (CFM 56) to A319/A320/A321 (IAE V2500) Difference Course - Practical EASA Part-66 B2
DHC-8-400
- DHC-8-400 (PW 150) General Familiarization - Theoretical EASA Part-66 C Type Training Course
- DHC-8-400 (PW 150) Airframe, Power Plant & Avionics - Theoretical EASA Part-66 B1&B2 Type Training C
- DHC-8-400 (PWC PW 150) Airframe, Power Plant & Avionics - Practical EASA Part-66 B1&B2 Type Training
ATR
- ATR-42-200/300 (PWC PW 120) to ATR-72-100/200 (PWC PW 120) Difference Course - Theoretical EASA Part-66 B1&B2
- ATR-72-100/200 (PWC PW 120) to ATR-42-400/500/72-212A (PWC PW 120) Difference Course - Theoretical EASA Part-66 B1&B2
- ATR-42-400/500/72-212A (PWC PW 120) Airframe, Power Plant & Avionics - Practical EASA Part-66 B1&B2 Type Training Course